Opportunity is defined by the Merriam-Webster dictionary as “a favorable juncture of circumstances”. The second definition of the word is “a good chance for advancement or progress.”
A study I heard of awhile back said that 80% of people who went to a dealership left their house with the intention of buying a vehicle that day.
The customer walking onto your lot, sending you an e-mail or calling you on the phone is a combination of many things: the advertising your dealership does, a vehicle you have in your inventory, or the desire (or need) of the customer for a new vehicle. In other words, the stars and planets have aligned and all the right things happened that led to that particular customer calling your dealership at that exact time. For the customer, that moment in time was the perfect time. That’s why they called (or emailed or came to your dealership) when they did.
At that moment of interaction, you have a favorable set of circumstances leading to a good chance for advancement or progress.
Make sure you have the skills necessary to take advantage of that opportunity. You are in control of your own knowledge. If the dealership doesn’t have a training program in place or material for you to use, get them yourself. Stop making excuses.
Once, while working as a closer, my team and I were standing on the point awaiting the elusive “up”. The next thing we knew, a big yellow school bus pulled up on the street and parked. The driver came out and proceeded to look at some cars. Of course we all got a laugh out of that saying that the be-back bus had finally came back. She told my salesperson that she (and her husband) were looking for a vehicle and she saw a vehicle we had that caught her eye. Needless to say, the woman said she needed to bring her husband back.
The be-back bus became a be-back.
Make the most of each opportunity. You might not get it again. Carpe Diem.