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Facebook Hashtags and Dealership Page Marketing

June 14, 2013 By Arnold Tijerina

As you probably heard, Facebook has integrated hashtags into their system. This provides another way in which your dealership has to get exposure for their Page. The old rules still apply, though. If you have crappy content, it’s not going to help. However, if you’re posting good content, not only is it another way to get exposure but you might even pick up some new “likes”. Yeah, they’re not necessarily going to be people in your geographic area.. they could be from anywhere in the world. However, my guess is that Facebook users are more likely to click on an easily-clickable hashtag “just because” than to do a full on Facebook search for a brand name.

Obviously, it’s a brand new feature so who knows if people will use it or not. My guess is they will in the same way they do on Twitter, Instagram, etc.

My advice: start adding hashtags to your Facebook posts. Use hashtags that people would search for. Don’t worry about hash tagging your dealership’s name.. people will search for that if they want to see YOUR posts specifically. Hashtag your brands and model names (that are in the content posted, of course). Think about what people would be interested in and, if applicable, use those hashtags. Think minimal and relevant in your use of hashtags. Save the “reactionary” and “opinion” oriented hashtags for Twitter (ie. #justsaying or #noms or #FML) unless you’re going to try and hijack a hashtag a la Jello.

Hashtags (for me, at least) went live today. I decided to search #Ford and these are a few examples of what I saw. None of these are Pages that I “like” with my account. Keep these examples (of which there are MANY) in mind the next time you’re posting content to Facebook. Do you want your Page’s content in the mix?

P.S. The last one’s my favorite. šŸ˜›

Filed Under: Social Media Tagged With: Automotive, brands, cars, Dealership, exposure, Facebook, hashtags, Marketing, models, Pages

Facebook Threaded Comments – Replies – Not Necessarily Limited to Pages with 10k Fans

March 26, 2013 By Arnold Tijerina

Facebook is rolling out a new feature in which people are able to “reply” to comments on your Page’s posts creating a threaded comment so that replies to other comments aren’t mixed in with this big long (hopefully) chain of comments. This is great for Facebook pages with a ton of fans and is designed to help those Page administrators manage the conversations better.

To qualify, you are supposed to have a Page with over 10,000+ fans BUT, I was able to turn it on for my blog’s Facebook page and it only has (at this point) 624 fans.

If you’re a Page administrator, you may want to go into your Admin settings and see if you can turn this feature on or not. It’s super helpful in encouraging comments and keeping track of who is responding to whom and managing, responding and engaging in these conversations.

This is how you do it:

  1. Go to your Facebook Page.
  2. Click “Admin Panel”
  3. Click “Edit Page”
  4. Click “Manage Permissions”
  5. Scroll down and you will see a checkbox that says “Replies”, check that box and click “Save”.
If the feature is turned on, you should have “Replies” enabled. Find one of your posts and comment on your own post. If replies are enabled, an additional option to the comment will be “Reply”.. Ouila!Ā Let me know if this is working for you or if I just won some sort of Facebook lottery or they consider me a superstar and are just getting me ready for this huge influx of fans in advance. (crossing fingers).

This is what your post comments will look like if you’re able to activate this feature on your Facebook page:

Or you can watch this video (or read this article) by Christian Karasiewicz that will walk you through it.

Filed Under: Social Media, Training Tagged With: comments, Facebook, fans, feature, Pages, replies, reply, Social Media, threaded

How to: Turn Your Facebook Fans Into Spammers

January 19, 2011 By Arnold Tijerina

Businesses are constantly trying to generate word-of-mouth
and increase their exposure in social media via promotions. Promotions are an
effective way of increasing eyeballs and, perhaps, generating new customers, if
done right.

If done WRONG, it can actually do the opposite. What do I
mean by that?

This is how I’ve seen promotions being run lately and the
thought process that I suspect went along with it.

  1. Ā I want exposure or new customers.
  2. I’m going to hold a giveaway or contest via
    Facebook.
  3. I’m going to enlist my existing fans or customers to spread my message.
  4. To do that, I’m going to require them to ā€œshareā€ my message with their social network. The more they share, the greater the likelihood that they will win.
  5. By doing this, my message will be shared with, hopefully, a lot of people and my business will gain exposure that meets or exceeds the value of the prize(s) being awarded.

There’s a couple of problems with this thought process for
both the business and the fans of that business.

First, requiring your fans to ā€œshareā€ on Facebook is against
their Terms of Service . To be precise, it clearly states that:

ā€œSection 2.1: Ā You will not condition entry to
the promotion upon taking any other action on Facebook, for example, liking a
status update or photo, commenting on a Wall, or uploading a photo.
ā€

Second, by encouraging
your existing fans to repeatedly share your message by rewarding them to do
that, your fans run the risk of alienating members of their social network. By
alienating their ā€œfriendsā€, they run the risk of being ā€œunfriendedā€ or, at the
very least, hidden. If your ā€œfansā€ are hidden or ā€œunfriendedā€, their social
graph decreases making the sharing
of your message less effective not
to mention the detrimental effect it will have on your fans by decreasing their
reach.

You know this is true.
Think ā€œMafia Warsā€ or ā€œFarmvilleā€. How many people have you ā€œunfriendedā€ or
hidden because of their continuous sharing of these social games’ content? How
many dealers have you unfriended or hidden because, despite everything we say, they continue to post their inventory continuously online?

The third aspect of this
is that most businesses open their contests up to everyone, not just their
customer base. I’ve heard of plenty of dealership vendors and/or people who would otherwise never do business with
a company
entering and winning a Facebook promotion. It’s just as easy to ā€œunlikeā€
a business Facebook page after the contest ends as it is to ā€œlikeā€ it in the
first place.

The fourth problem is
that, just because your business is holding a contest or promotion on Facebook,
it doesn’t exempt you from your state’s laws regarding contests and promotions.
In example, California has strict laws dictating how you must run a promotion
including mandatory disclosures. Just because the winner of your contest may
not be in California doesn’t exempt you from your state’s laws.

Acura started a
promotion called ā€œCompete Like A Pro last week. On their Facebook page, these
are the exact words:

ā€œAll you have to do is work your social network as hard as your
quads to earn the most votes. Spread the word on your wall, send friends an
email – do whatever it takes to let people know how serious you are about your
action sport.
ā€

Buick, on the other
hand, also has a social media promotion called “Quest for the Keys”.Ā Their promotion doesn’t involve
spamming your friends anywhere. It involves participation by the contestants to
ā€œfindā€ keys that are hidden in various US cities. To gather clues, you (as a
participant) must pay attention to their various social network assets. Now you
have people regularly monitoring and visiting your various social networks and,
most importantly, not annoying the hell out of their friends.Ā 

Finally, you have to
consider the message you are sending. A contest going on right now being run by
Grant Cardone is wrong on so many levels.

Let’s analyze WHY.

First, it violates Facebook’s Terms of Service.

Second, anyone who wants
to win is REQUIRED to spam their friends by posting on Facebook and Twitter. (I
don’t have a problem with the YouTube component because, while you have to
create a creative YouTube video promoting the contest, it doesn’t appear that
you are required to share it to increase your chances of winning (although I
could be wrong)). You may argue that it’s not required but let’s be honest here, the premise of the contest is that you score points by sharing on Facebook, Twitter and other social networks. If you don’t share, you don’t score points which means you can’t win. This pretty much means that, to participate in the contest, and have a chance at winning, you are required to spam your friends.

Third, the contest is in
violation of promotion and contest LAWS of the State of California as, atĀ  the very least, it doesn’t contain the proper
disclosures. Now I’m not a lawyer but these laws carry not only civil
penalties, but also criminal ones.

I’m not even going to embed these videos into this post but, if you haven’t seen them, here are the links:

Grant Cardone Social Media Contest – Win $10,000

Grant Cardone Social Media Contest – Win $10,000 Part II

The final, and maybe most important, is simple.

What message are you
sending to people when the ā€œGrand Prizeā€ is $10,000 in ā€œstore creditā€ OR an
iPad (Retail value approximately $500) OR $500 cash. Second prize is $5,000 in ā€œstore
creditā€ or $250 cash.

Maybe it’s just me but
it ā€œseemsā€ that $10,000 of his training material just got equated to $500 cash.
I’m sure that he doesn’t really ā€œwantā€ anyone choosing the iPad or cash, that
would be the ultimate snub. That being said, why on earth would you even plant
the SEED of that idea in your customer’s minds?

Third place is… wait for
it.. a set of steak knives. Of course, if you don’t want the steak knives, he
has also offered the third place winner a $100 bill with a personal message on it
that he won from his twin brother. Check it out.

Note: Since he began the
promotion, he has since censored out the ā€œmessageā€ written on the $100 bill within the video. Guess he thought it was a bad idea after the fact. Luckily, I preserved it.

In the second video (on
the day the promotion started), his message to his fans was the following:

ā€œ.. or I will give you
this hundred with a personal message to you.. a personal 2011 message.ā€

Well, if his personal
message to ā€œmeā€ (seeing as I’m a fan) is what is written on the $100 bill from
the first video, that’s plain insulting. Now, I know Grant personally. I’ve
always supported him and sincerely like his training materials. Lately,
however, some of his messages have contained material or comments that I find
offensive. Being from the car business, I’m pretty thick-skinned and have heard
(and participated in) plenty of swear words.

I can certainly tell you
that I have NEVER sworn in front of any customer and I certainly have NEVER
delivered any message similar to the one Grant wants to ā€œpersonallyā€ deliver to one lucky ā€œfanā€, who is, in fact, his customer.

If that’s what you want
to tell me, I only have one thing to say… right back at you.

[Update 1/19: Day three of the contest brings another level that is the fun of getting my fans to spam their friends and, this time, it’s via E-MAIL! Yes, I’m so ready to upload my contact list into your system so that I can spam everyone I know. Video here: Grant Cardone Contest – Emailing Contacts ]

Disclaimer: In this rant (yeah, it’s a rant), I’m not trying to
imply that Grant’s material has no value. On the contrary, I used his material
to help me sell a lot of cars and make a ton of money. I’ve always been a fan
of his and recommended his material to anyone that asked me. I’ve helped him
spread his message and assisted him personally in social media when he’s asked
me to. The purpose of this rant WAS, however, to not only warn businesses of
some of the dangers inherent in running a Facebook promotion wrong, but to
call Grant out on his ridiculous contest. I’m not holding back here and I’m
sure this won’t be appreciated but it’s a message that people need to hear..
especially Grant Cardone.Ā 

Of course, this is all my opinion. I’ll let you decide whether you agree with me or not.

Filed Under: Automotive, Best Practices Tagged With: Acura, Buick, contest, Facebook, Grant Cardone, Pages, promotions, Social Media

Podcast Episode Beta: Intro to Facebook Pages

November 20, 2010 By Arnold Tijerina

Hi everyone. Despite the rumors, I have not fallen off the edge of the
Earth. I have taken a position and have been working secretly making the
universe …. uh, well, I’ve been working. All will be revealed soon.
My blog, on the other hand, has been my red-headed step-child and I’ve
neglected him.

This podcast is the first podcast I’ve ever made.
It’s an introduction to Facebook Pages and includes some great tips that will
be new to novices and some veterans.

It is numbered “beta” because it
was also a test of quality, functionality and efficiency of many things –
software, hosting, microphone, etc.

It was unscripted and fairly
free-flowing so I hope you enjoy it and gain some insight into Facebook
Fan Pages. Your feedback is much appreciated.

Was it too long? too short?
Was the sound quality good?
Was it informative?
Was it easy to access and listen to?

Thanks in advance and enjoy!

Click the “Play” button.

Played: 20 | Download | Duration: 00:12:01

Filed Under: Automotive, Marketing, Social Media Tagged With: Acura, Buick, contest, Facebook, Grant Cardone, Pages, promotions, Social Media

Do Not Merge Your Facebook Places and Business Page

November 11, 2010 By Arnold Tijerina

There’s a big hullabaloo going on right now about Facebook wanting business owners to merge their new “Places” page with their “Fan” page. The Facebook system is even prompting administrators to do this when you go to “claim” your Facebook Place page so that you can start serving up “deals”.

At the moment, the general consensus is that you shouldĀ NOTĀ merge the two but rather keep them as separate pages for the time being and administer them each separately.

Why?

The merge basically migrates your “fans” over to the Places page and makes that your fan page. The design of the Places page is poor in that it detracts from the ease at which your fans can communicate with you. It is much more difficult to interact on the Places page than on your fan page.

You also lose the ability to have custom landing tabs with the new Places page. All those nice graphic messages you had created…. gone. You will end up with a page with a big map at the top and lose a lot of your editing abilities.

It is so bad that people are actually abandoning their “merged” page and starting all over again with a new fan page. That’s how much people are not liking the loss of functionality and design capabilities.

There was even aĀ Facebook groupĀ created and anĀ articleĀ written on AllFacebook.com about this issue.

Here’s an example of a merged page – before and after.

Boomers! Fresno –Ā Before Merge

Boomers! Fresno –Ā After Merge

My advice for now is to go ahead and claim your Places page but, when prompted to merge your Places page with your Fan page, say “No Thanks”.

Once you merge them, you can never go back.

Originally published on DrivingSales.com

Filed Under: Drivingsales, Social Media Tagged With: drivingsales, Facebook, Pages, Social Media

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