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SEO Tip of the Month: Maximize the SEO Value Of Your Video Content With YouTube’s Closed Captioning

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Even though it’s the second largest search engine in the world, most users tend to believe that YouTube’s SEO value is primarily tied to the text surrounding the video, like titles, descriptions, and tags. Each of these pieces are important, of course, but did you know that any video you create contains a wealth of relevant, keyword-rich content just waiting to be unleashed?

We’re referring to the closed-captioning function contained within YouTube. According to The Video Marketing Blog, both Google and YouTube are indexing the text contained within close-captions. There are endless combinations of keyword possibilities contained within each video you create, especially with a little strategic planning.

Imagine doing a walk-around video on a vehicle at your dealership. During that walk-around, think of all the relevant words to the vehicle’s make and model that you would normally say, like engine type, features, benefits, and safety features. Add to the end of that a short “plug” for your business including its name, address, phone number, makes sold, and areas served, and now you have a super-relevant page of natural, relevant keywords that directly tie YOUR BUSINESS to every word you spoke within the video. All of this can be accomplished without having a spammy description on your video. In fact, you don’t have to include ANY of these items within the title, description, or tags for it to be indexed (although I would advise that you keep many of them, especially your business information and website URL).

It takes a little planning and effort, but YouTube will do the heavy lifting for you. Detailed instructions can be found within YouTube’s help pages, but here’s the short version:

After you’ve uploaded your video and added an appropriate title, description and tags, you will need to create a “transcript” file to upload. This is a simple text (.TXT) file that contains the “script” of your video. Essentially, you’re just typing what was said. Once finished, you’ll upload it into YouTube via the Video Manager for the video you want to caption. YouTube will take the “script” you created and automatically sync the words to the video.

That’s it! Not only did you add VSEO value to your digital marketing, but your video is doing double-duty by helping with normal search as well. Google gives high relevance to videos, so by combining both the power of video and super-relevant text, it’s like creating a piece of content on steroids (as far as both Google and YouTube search algorithms are concerned.)

In addition to SEO benefits, Google adds translation ability to the videos, so you’ve also created a video that assists consumers who speak English as a second language.

This simple and painless addition to your existing YouTube marketing will supercharge your efforts and help you dominate searches over your competition.

(Article originally published in the November 2012 issue of the 3 Birds Marketing newsletter)

Google Cars Encourages Dealer Trades

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Yesterday, Brian Pasch posted a great article with the first examples of a new live Google product called Google Cars – Google’s entry into the 3rd party lead provider business for car dealers.

Other than all the obvious tactics that other third-party lead providers employ to maximize revenue from a consumer lead (as illustrated by Brian), I did some digging and found another component of their program that I thought was very interesting.

In Google’s support article explaining the program exists this piece of advice for consumers:

“If you see a particular car (specified by a unique VIN) showing in a dealer’s inventory, you may be able to get that car from other dealers as well. Dealers often times trade inventory with each other, so you can buy from the dealer that you prefer.”

What?!?!

The only way Google could have a dealer’s inventory is via the dealer feeding it to them. If you’re a dealer sending your inventory to Google, be advised that Google is telling consumers that if they find the exact car they’re looking for (down to the specific VIN) in YOUR inventory, that a consumer doesn’t have to buy it from you.

In my internet sales career, there were many times that myself and a competing dealer were working with the same customer online. One of the things I always had to look at was if the exact car the customer was looking for was available and who had it. There were plenty of occasions where the only convenient place that had the exact car the consumer wanted was my dealership. One of the strongest value propositions I had when quoting and/or trying to convince a customer to do business with me versus my competitor was that I had the car.

Since Google doesn’t release the consumer’s information to the dealer, it’s going to be much harder to identify the cases in which my competitor is working the same customer and trying to sell them a car that I have in stock with the intention of dealer trading with me for the vehicle.

One has to assume that only dealers providing inventory and/or participating in this program have the “Contact Dealer” button available as not every dealer does (as illustrated in the image below).

cars

As you can see in the example above, it appears that dealer C and F are participating in this program while dealer D and E are not based on the existence (or absence) of the “Contact Dealer” button. So, as a consumer, I’m guessing that only inventory from dealer C and F would be available for a consumer to view. However, using Google’s own advice, I now know that since dealer D is closer to me, I could hypothetically buy dealer C’s car from dealer D.

I don’t necessarily want a provider that I am paying telling the consumers I am paying to attract that they can buy MY cars from my competitor.

My other thoughts on Google Cars:

Not only is this new program by Google hijacking dealer’s SEO efforts by making Google Cars the “most relevant” result in searches but the inventory itself is hosted on Google’s own site which could also eliminate the need for a consumer to visit your own website.

Google is also considering the vehicle results delivered via search as “Sponsored” versus organic results so now they are also competing with you for your PPC ad placement.

It’s going to be pretty difficult for dealer’s to NOT participate in Google Cars. Unlike other third party lead providers who rely on organic result positioning and PPC ads, a dealer can combat this if it has an aggressive SEO strategy. Google, on the other hand, is always going to deliver their program at the top of the search results, right above the first true organic search result.

Does anyone truly believe Google is going to bury their income-producing program in search results?

On top of this, Google’s recently formed automotive division has been invited to (and spoken at) many of our industry’s educational events in the last year or so giving advice and “assisting” dealers when all along they were preparing to bring to market a product that would compete with those very same dealers for not only their money but also in their search engine marketing strategies.

Google is the new Honey Badger. They don’t care. They’ll just take what they want.

When Customers Attack

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Dealers are continuously struggling to keep customers happy. Most dealers want their customers to be happy as a happy customer can lead to more sales through word-of-mouth and referrals. CSI scores in both sales and service are essential in many ways to dealerships and can cause a multitude of problems if they’re not up to par.

Sometimes dealers are unfairly treated by customers for minor things, however.

I came across this video on YouTube quite by accident and was absolutely astounded.

I wasn’t searching for that particular dealership nor was I searching their brand or even searching their area. I’m about as far away geographically from the dealership as you could get so I can’t even blame geographical relevance. In fact, I had very broad search terms. This video still showed up on Page 4 of a Google search.

The video’s description makes this even more astounding:

“The dealership provides free Wi-Fi internet access to it’s customers, while waiting for their vehicle to be serviced. One problem: It doesn’t work.
Watch me walk around nearly the entire dealership, only to get a signal enough to grab a few bits of data, and crap out. There was a point I got a good signal, but it never returned.
It’s very hard to see, but you can see that the signal meters remain red pretty much the whole time, until the media player shut itself off. At that point, I gave up. My car was about done anyhow. This is the ONLY part of Ron Bouchard’s that is not good. Sorry Ron. 🙁
EPIC FAIL Internet.”

Seriously?

This YouTuber knows the power of the internet. He’s uploaded over 1,500 videos and has amassed over 2.5 million views. He’s in a dealership that he even agrees on video deserves its 5-star rating and states in the video description that this is the only part of the dealership that is not good yet he feels compelled to make a video complaining about the lack of free wi-fi despite it being advertised in the service waiting area. It’s obvious that he didn’t “mean” any harm but this dealership now shows up ranking high for search terms like “car dealer” and “fail”. In the comments, he follows up TWO YEARS LATER, stating that the wi-fi still didn’t work.

Reputation management begins with knowing what’s being said about you.

This is completely unfair to the dealership but it’s a perfect example to illustrate the importance of perfection in your customer’s dealership experience as well as the importance of monitoring what people are saying about you online.

What would you have done had this video been made about your dealership?

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