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Archives for November 2010

Facebook Now Offering More Detailed Analytics for Page Owners

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Facebook announced yesterday that it will now be providing deeper analytics to all Facebook Page administrators.

These analytics have existed but were only available to Facebook Pages with over 10,000 friends. While not “groundbreaking” or anything, what the new analytics will provide is a snapshot of your content’s activity on a PER POST basis. Previously the only information available was an overview of all post activity (rather than each piece of content).

The new analytics will show you how many “impressions” your content has received as well as a percentage of impressions to feedback.

Impressions, in this case, does NOT mean how many unique people SAW your post/content. What it means in the Facebook world is how many times Facebook chose to “serve” your content into users’ News Feed. (See image)

 

How is this helpful? This information will allow you to “fine-tune”, if you will, your content posts to maximize “potential” views (ie. maximize how many times your content is shown in users’ News Feed).

Keep in mind that Facebook controls what people see, you don’t.

Find your content with the most impressions and try to find a consistency within your highest impression counts. It may be that, based on what your particular fans are doing, those “types” of content are considered more valuable to them than others so Facebook delivers them more.

The feedback percentage will also effect how often your content is served to your fans. The higher the percentage of people that interact with you (via a piece of content), the more likely that content will be served up.

This is just another great tool available for you to use that will help optimize your Facebook marketing efforts.

(The new analytics information can be seen only by administrators and it’s on the Facebook Page below each post just as pictured in the image above.)

 Originally published on DrivingSales.com

 

Podcast Episode Beta: Intro to Facebook Pages

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Hi everyone. Despite the rumors, I have not fallen off the edge of the
Earth. I have taken a position and have been working secretly making the
universe …. uh, well, I’ve been working. All will be revealed soon.
My blog, on the other hand, has been my red-headed step-child and I’ve
neglected him.

This podcast is the first podcast I’ve ever made.
It’s an introduction to Facebook Pages and includes some great tips that will
be new to novices and some veterans.

It is numbered “beta” because it
was also a test of quality, functionality and efficiency of many things –
software, hosting, microphone, etc.

It was unscripted and fairly
free-flowing so I hope you enjoy it and gain some insight into Facebook
Fan Pages. Your feedback is much appreciated.

Was it too long? too short?
Was the sound quality good?
Was it informative?
Was it easy to access and listen to?

Thanks in advance and enjoy!

Click the “Play” button.

Played: 20 | Download | Duration: 00:12:01

Google Unveils “Hotspot” – its own Location-Based Service

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Well, we may have just found out why Google reviews and place pages have been acting crazy for the last few months (reviews disappearing and re-appearing, etc.)

Mashable announced that Google unwrapped it’s own new location-based service named “Hotspot” tonight.

“With Hotspot, users will be encouraged to rate and review businesses directly from their Google-linked profile. Users’ ratings and reviews are tracked with a counter at the top of each profile, and likes and dislikes are remembered and used in Google’s recommendation engine.”

I have yet to play with it but from the description – easy to use, simplistic, easy to write reviews – it seems like something non-techy people might get into or, at the very least, utilize when researching businesses – need a place to eat? – while on the go.

Whether the “average” person leaves a bunch of reviews is moot, in my opinion. Reviews will be left in the same manner that they have been on Google. The only difference will be that there will be one more venue with which to leave a review.

The fact that Google is still the dominant way in which most consumers start a business search leans heavily in their favor. Even with Facebook Places’ shadow ever present, in this arena – reviews- Google definitely has the edge.

This development also should encourage business owners to shift reviews back towards Google Place pages, especially if “likes”, “dislikes” and number of reviews left are weighted factors in Google search results as seems to be indicated by this article.

This story is definitely still developing so it’s way too early to foresee any definitive ramifications from this. I can definitely tell you that you should stay tuned, I will be.

Oh, and if anyone has an Android phone, supposedly this is accessible immediately. If you want to check it out and comment back, that would be appreciated!

Originally published on DrivingSales.com 

 

Do Not Merge Your Facebook Places and Business Page

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There’s a big hullabaloo going on right now about Facebook wanting business owners to merge their new “Places” page with their “Fan” page. The Facebook system is even prompting administrators to do this when you go to “claim” your Facebook Place page so that you can start serving up “deals”.

At the moment, the general consensus is that you should NOT merge the two but rather keep them as separate pages for the time being and administer them each separately.

Why?

The merge basically migrates your “fans” over to the Places page and makes that your fan page. The design of the Places page is poor in that it detracts from the ease at which your fans can communicate with you. It is much more difficult to interact on the Places page than on your fan page.

You also lose the ability to have custom landing tabs with the new Places page. All those nice graphic messages you had created…. gone. You will end up with a page with a big map at the top and lose a lot of your editing abilities.

It is so bad that people are actually abandoning their “merged” page and starting all over again with a new fan page. That’s how much people are not liking the loss of functionality and design capabilities.

There was even a Facebook group created and an article written on AllFacebook.com about this issue.

Here’s an example of a merged page – before and after.

Boomers! Fresno – Before Merge

Boomers! Fresno – After Merge

My advice for now is to go ahead and claim your Places page but, when prompted to merge your Places page with your Fan page, say “No Thanks”.

Once you merge them, you can never go back.

Originally published on DrivingSales.com

Google Announces ‘Instant Previews’ Search Feature

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I blogged about this here on DrivingSales on Oct 6th, and according to this article from ABC News, Google is now rolling out the “Instant Previews” search feature over the next couple of days.

This is the quote from this article that stands out and reinforces my views on this game-changing Google feature that I blogged about:

“The “Instant Previews” feature announced Tuesday is meant to help people bypass websites that are either irrelevant or simply too visually cluttered for their tastes. It works for Google Web searches, as well as searches for news, video and local businesses.”

All I can say is that you better know what people are seeing in the preview of your website very quickly after this feature goes live. Now, instead of bouncing from your website, they’ll just never have to go there.

I’m still unsure how flash-based websites will translate into a “preview”. It “could” be that it just shows as black IF it is a live preview (versus an image).

SEO on Google has just added a new dimension to your search results. Now not only do you have to worry about WHERE you show up in search results but also HOW your website appears in the Instant Preview.

I’m sure you don’t want people “bypass(ing)” your website.

I, personally, think this is a HUGE game-changer. Websites that have relevant, “preview-able” content are going to get more traffic.

What are your thoughts?

Originally published on DrivingSales.com

Facebook Page Demographics

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Have you ever wondered who the fans of your Facebook page are?

If you subscribe to Hootsuite, they’ve just released a feature that gives you a pretty comprehensive report about your Facebook fan page. They call it “Facebook Insights” and any Hootsuite user that has admin access to their Facebook page can add it to their Hootsuite account and it will show them the following:

  • New fans to your Page
  • Demographics including: region, age, gender
  • Amount of Page comments
  • Number of “likes”
  • New discussions
  • Number of new wall posts

You’ll also see historical comparisons to see which way your pages are trending. And, like other stats in HootSuite, you can create a printable report to share with your colleagues, clients and executives.

This is definitely valuable information and more comprehensive than the Facebook analytics offered within Facebook itself.

Here’s a screenshot of a report:


There is more to the report including Interaction data and Daily Page Activity (which are readily available through Facebook’s reports so that’s nothing new) but the demographic data is strong.

I blogged about News Feed Optimization awhile ago. Since page and content interaction is incredibly important in determining whether or not your fans see your posts, this information is invaluable.

In the example above, since we know that 66% of the fans are male, there would be a couple of strategies you may want to employ. First, since the goal is  more interaction, you may want to concentrate on male-oriented content. The second would be to work on increasing your female base of fans.

You should know your product’s demographics so why wouldn’t you want to encourage and/or grow your Facebook page demographics to match your products demographics?

This information will also allow you to identify which content is actually generating activity which would then allow you to utilize similar content in the future.

If posting pictures of modded cars gets you a lot of responses, you’d want to post more of those. If you have a predominately female fan base and you see that the recipe you posted for cookies got a lot of attention and interaction, you post more lifestyle-type posts.

Of course, this information requires you to be a Hootsuite user to obtain (for now at least). 

In what ways do you think this information could be used to better leverage your social media marketing efforts on Facebook? 

Originally published on DrivingSales.com

 

 

 

 

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