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Archives for April 2013

The ‘Car Dealership Expose’ Book You’ve All Been Waiting For!

April 4, 2013 By Arnold Tijerina

In the car business, just about every dealership has “that” employee. You know, the one that complains about everything. The one that’s never happy. The one most sales trainers, consultants and managers would call “cancer”. The advice that 99% would give in regards to “that guy” who, no matter what you tried, just isn’t positive and seems to hate everything would be to fire him. The last thing you need is some jaded veteran salesman spreading dissension and negativity around your dealership.

The guy who says things like these:

“Any sales managers know if the car dealer or general manager are screwing the salespeople by using hidden packs or inflating reconditioning costs of used vehicles, but they do not have the balls to say anything. Their balls have been cut off by the dealer or his puppet general manager before they get their titles.”

“25% commission after the $500 pack means, your dealer is taking away $125 of your hard earned money on every vehicle that you sell. If you are selling 12 units, you get screwed $1500 a month which translates to $18,000 a year, just like that!”

“Car dealers do not allow salesmen in the business office not because they are afraid that the salesmen may screw the girls that are working there, they are not allowed because dealers are afraid the salesmen may look at the files and figure out how they are getting screwed on their commissions.”

Do you know this guy? Do you have one at your dealership? Have you heard of this Great White Shark who lives in car dealerships?

Well, Jaws wrote a book. No kidding.

The book, titled “Kar Guys” and written by Mehdi Roufougar is scheduled for release (according to his Facebook page and Twitter account) .. “soon”.

[Note: There are more choice quotes that I didn’t mention as well as a glowing recommendation of the book from somebody.. probably his neighbor.. on his website if you feel the need to spit your coffee at your computer monitor.]

It’s target audience isn’t consumers. It’s not meant to “educate” people how to buy cars or anything like that. This book’s sole purpose is to “enlighten” commissioned employees of car dealerships in the many ways they are, have been, and will continue to get screwed by their employer.

I was going to contact the author to talk to him regarding his book but his website advised that:

“Any dishonest car dealer,corrupted general manager,crooked sales manager or kinky closer who got offended from the kar guys book or this website feel free to call 1-800-kiss my ass.If the phone is busy,hang up and try again may be away from my desk or on the other line talking to another asshole.”

…so I changed my mind.

Someone this jaded, bitter and hostile would never believe that I really just wanted to talk to him about his book, motivations to write it, and what he hopes to accomplish.

My guess is that it was cheaper to write a book than to continue therapy.

:: face palm ::

Filed Under: Automotive, Editorial Tagged With: Automotive, book, commission, company, editorial, environment, Finance, Industry, kar guys, Medhi Roufougar, parts, Sales, service

Twitter Tip: Why Do People Put Periods In Front of Tweets

April 1, 2013 By Arnold Tijerina

In the past month or so, I’ve seen several people that are very socially active make a simple faux-paus in their tweeting that is restricting the audience of their tweets. After explaining the action (as it wasn’t really an ‘error’) all of them said something along the lines of “I never knew that” so I thought I’d write a quick blog post to let everyone in on the secret that’s not a secret.

When you compose a tweet that begins with a mention (@), Twitter considers it a conversation between you and that user.

An example tweet: @VelocitySales Bacon is king! It is so yummy! #bacon #nom

In this tweet, because it starts with a mention (@VelocitySales), Twitter interprets this as a conversation between the tweeter and that user. This is true even if the tweet is meant as a tweet and not as a reply like if you are simply mentioning a company/person in your post as in:

@Ford has the best cars in the universe!

You may just be tweeting your general sentiment about Ford cars but Twitter thinks you are having a conversation with Ford.

Why is this important?

The only people that see those tweets in their Twitter stream are COMMON FOLLOWERS (i.e. people that follow both you and whomever you mentioned), NOT everyone who follows you.

This obviously decreases the visibility of the tweet.

Don’t fret though. There is a very simple solution to this:

Put a period at the beginning of the tweet, like so:

.@VelocitySales Bacon is king! It is so yummy! #bacon #nom

OR

.@Ford has the best cars in the universe!

Now, Twitter interprets these as actual tweets (vs. a reply or conversation) and will show these to all of your followers.

Sometimes, it is appropriate to have a conversation with a person and only include yourselves and common followers. However, there are many businesses who think that when they are tweeting back to consumers or answering a question to a tweeter that all of their followers are seeing it… and they’re not.

I see many people doing this in tweets that are obviously meant for a general audience (their followers) … some very prominent social media personalities.. so don’t feel bad or stupid because you didn’t know this. Who knows how many informative or interesting tweets I’ve missed because of this…

Don’t make yours one of them.

 

 

 

Filed Under: Social Media Tagged With: how to, mention, period, reply, tips, tweet, Twitter

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